Having used Icetrak for several years we have enjoyed an incredibly reliable service, coupled with built in features which escape the capability's of most of their competitors. We did in fact attempt to secure services from another provider at a slightly lower price, however we promptly realised that price does not always mean value, as many of the features were took for granted were missing from the new provider. We have now switched back and fully intend to remain in the capable hands of Icetrack.
Thanks for your help earlier, and the £20 credit - that was excellent customer service, thank you!
Denise has always been a pleasure to work with and I would certainly recommend her to others. She is a positive, upbeat person that can always be relied to get things done - promptly. Any problems have always been dealt with swiftly and to complete satisfaction.
I have worked with IceTrak for many years both as a software partner at Microdec and as a customer at The SR Group where we use the SMS function provided by IceTrak in conjunction with the Microdec RPM Software. The system from my experience works 100% of the time and is every bit as reliable as sending it directly from your phone if not more so. The product is great and their support team are incredibly capable and it becomes clear the first time you speak to them that their guys really know their tech and give great customer service to boot. If you need an SMS system then speak to IceTrak, I've sat both sides of the fence now and would recommend them to anyone! Feel free to stick this on your website.
Core Atlantic has been using Icetrak SMS for over a year now and we have never had any problems with their service. We can easily send out mass text messages in little time which makes our company more efficient. Icetrak keeps us up to date with daily emails confirming how much credit we have left which comes in very handy. I would say Icetrak as a whole service suits us down to the ground and we will continue to use for the foreseeable future.
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